28 MILTIADOY Str., 17563, P. FALIRO, ATHENS – GREECE
www.topfashions.gr is the online store for the exhibition and distribution of products and services through the Internet of the Greek sole proprietorship (KOULAOUZIDOU ELENI), located at 28 Miltiadou Street, P. Faliro. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of KOULAOUZIDOU ELENI. Make sure that you agree with the following terms and conditions because your further use and browsing of the above website www.topfashions.gr, implies your explicit and unconditional consent and consent with them.
ELENI KOULAOUZIDOU reserves the right to unilaterally modify or renew the present terms and conditions of transactions, which are made through its online store, according to its needs and transactional manners. ELENI KOULAOUZIDOU undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not occupy orders that you have already placed.
2. Information provided & Products
ELENI KOULAOUZIDOU is committed to the completeness and validity of the information presented on its website www.topfashions.gr, both in terms of the existence of essential features that are described on a case-by-case basis for each product it has, as well as the accuracy of the data. concern the services provided by the online store of KOULAOUZIDOU ELENI, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.
3. Limitation of liability
KOULAOUZIDOU ELENI can not provide any guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability. ELENI KOULAOUZIDOU is only responsible for deceit and gross negligence, in case of delay in the delivery of ordered products and for information that she provides or services that she provides through her website. The online store of KOULAOUZIDOU ELENI is not responsible for any technical problems that may arise to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, KOULAOUZIDOU ELENI has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.
4. Intellectual property rights
All content posted on the website www.topfashions.gr,. Including images, graphics, photographs, drawings, texts, texts, services and products are the intellectual property of KOULAOUZIDOU ELENI and are protected under the relevant provisions of Greek law and European law. of international conventions. Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the real provider of the content of the websites is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of KOULAOUZIDOU ELENI or any other legal right holder. The names, images, logos and insignia that represent KOULAOUZIDOU ELENI and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive marks and insignia of KOULAOUZIDOU ELENI or / of www.topfashions.gr, and / or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on the website www.topfashions.gr, should in no way be construed as a transfer or assignment of their license or right of use.
5. User Obligations
The users of the website www.topfashions.gr, accept that they will not use them and the online store of KOULAOUZIDOU ELENI for sending, publishing, sending by e-mail or transmitting in other ways any Content that is illegal, harmful, threatening, offensive, enjoyable , defamatory, defamatory, obscene, obscene, libelous, violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the law or infringes any patent, trademark, trade secret, copyright or other proprietary rights of third party accounts, contains: or any other codes, files, or programs designed to interrupt, damage, destroy, or obstruct the operation of any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may interfere with third parties in any way and any content is used to collect or store users’ personal data.
6. Confidentiality of Transactions
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to KOULAOUZIDOU ELENI is confidential and KOULAOUZIDOU ELENI has taken all necessary measures to use them only to the extent necessary in the context of the services provided. KOULAOUZIDOU ELENI does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority. In the event that KOULAOUZIDOU ELENI uses third parties to support its systems, it takes care to ensure confidentiality. You can request any information kept about you as well as their correction in case you can document the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and confidential and do not disclose any information to third parties.
7. Transaction Security
ELENI KOULAOUZIDOU. recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods (SSL. 2048-bit RSA), to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of the e-shop of KOULAOUZIDOU ELENI is achieved by the following method: User identification Your e-mail and the personal secret security code (password) are used for your identification, which every time you register them provide you with absolute security access to the your personal information. Allows you to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of KOULAOUZIDOU ELENI is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols and password creation. Credit card payment is a completely secure payment method for our customers. The company KOULAOUZIDOU ELENI will never know the information of your card or your account. To pay for the order, it redirects you to the wallee bank website without ever coming into contact with your credit / debit card details and data. This information is transmitted by you using an encrypted connection to the wallee bank through these secure transaction systems.
8. Protection of Personal Data
The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (FGD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPH). While browsing the page of www.topfashions.gr, and in order to order products, but also to ensure the possibility of contacting you to inform you about our new products, you may be asked to provide information about you ( name, profession, email address, etc.). Any personal data that you declare anywhere on the pages and services of the website of www.topfashions.gr, are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of N 2472/97 on the protection against processing of personal data, as in force from time to time. The online store www.topfashions.gr operates in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in a service of www.topfashions.gr, which are deleted after the expiration in any way of the transaction. The personal data that you declare in the online store www.topfashions.gr, are used exclusively by it or companies cooperating with it, in order to support, promote and execute the transaction relationship. The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The customer has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided by articles 11 to 13 of law 2472/1997.
The information we request from you:
Each visitor can browse the online store www.topfashions.gr without giving any personal information. We will only need personal information when you become a member and create a user account. At this stage you will only be asked for your e-mail in which you can, if you agree, receive our informative e-mails. If you order products then you must also enter details regarding your transaction with us. Mandatory and necessary information for each transaction is your name, a landline, address (street, city, postal code), shipping address of the order and type of document (receipt). Optionally we ask for information such as mobile phone number (in case we need to contact you directly) and profession.
During the process of creating an account at www.topfashions.gr you will be asked to provide some information for your own convenience during the purchase process. By accepting the terms of our website when entering your information, you accept receiving informative emails and offers in the email you stated. You can unsubscribe from the list at any time and stop receiving emails from us. Your email will never be given to third parties and you will use it exclusively for your information about new products, fashion tips and offers.
Www.ekoulaouzidou.gr uses identification traces for a comfortable shopping experience. Session cookies are used only to identify that you are entering the site, so you do not have to ask for a password on all pages that contain data transaction. If your web browser is configured to reject traces of identification, you will not be able to use the purchasing services of our online store. In this case, you can easily change this setting.
9. Purchase of Products
To facilitate your search, we have divided our products into central categories. In each category there are relevant filters that help you narrow down your search easily and quickly. ELENI KOULAOUZIDOU makes every effort to provide high quality services. However, cases of errors in prices and by-products can not be ruled out and it can not be guaranteed that there will be no downtime of the website or “human” errors when updating / indicating the price of a product. For the safety and effectiveness of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact 210 9516791 or through the contact form of the website. Upon completion of the registration of your order you will receive an automated e-mail which will state the details of your order. You can see the progress of your order through the e-shop in the “Management” link. Generally, in case your order is pending, a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site. We invite you to make sure that these e-mails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.
10. Withdrawal / Return – Product Replacement
You have the right to return within fifteen (15) days from the date of purchase, all the products you purchased and to request their replacement a) in all cases in which, through proven fault of KOULAOUZIDOU ELENI, products other than or substantially different from what you ordered b) in all cases in which there was a defect in the product.
You have the right to return the products you bought and request their replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within fifteen (15) days of receipt of the product.
You have the right to return the products you bought and request payment of the price you paid us a) in all cases where there was a defect in the product (b) within 15 days of delivery of the product.
ELENI KOULAOUZIDOU is liable for compensation in case of a defect only if it has been caused by her fault, in which case she is not responsible for slight negligence.
In addition, in all cases the product to be replaced must be accompanied by the original proof of purchase. For all the above cases the products to be replaced must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.). Before each return, it is recommended to consult with ELENI KOULAOUZIDOU. In any case, the return and replacement is possible under the following conditions: 1. contact the same day or the next working day with ELENI KOULAOUZIDOU to declare your intention. 2. in case of change of the product within 15 days with another or others up to the amount of the price or with additional price or withdrawal within 15 days according to article 5 par.10 of law 2251/1994, the product must not have been used 3. the product is accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. Etc.).
11. Order Cancellation
The cancellation of the order can be done in the following cases: Before the order is completed, during the electronic ordering process you can remove the quantities of products from your cart by clicking the delete button. If the online order has been completed but the product has not been invoiced / shipped yet, you can call 210 9516791 and we will undertake the cancellation of your order. In case your order has already been invoiced but you have not yet received it and you wish to cancel it, then contact us immediately at 210 9516791 and provide the details of your order. We will inform you immediately about all your options. After receiving part of the order and if you do not want the balance to be sent then call us at 210 9516791 or contact us via the contact form on the website, explaining the reason you wish to cancel the balance of the order. We will inform you immediately about all your options.
12. Payment Methods
A. Debit / credit card payment
The online store www.topfashions.gr, cooperates with the Worldline bank | Credit card payment service is a completely secure payment method for our customers. The company KOULAOUZIDOU ELENI will never know the information of your card or your account. During the payment of your order, KOULAOUZIDOU ELENI does not come into contact in any case with the data and data of your card. This information is transmitted by you using an encrypted connection to the bank through the bank’s secure transaction systems. When placing an order, the purchase agreement is made after the transfer of your payment is completed.
13. Order / Delivery of Products / Shipping Costs
Order completion and payment When you place your order, you will see the following message: “Thank you, your order has been successfully registered with PARLxxxxxx number. Please check your email. We have sent you an e-mail with the details of your order. ” Delivery dates and times: Delivery days are from Monday to Friday from 9.00 am to 17.00 pm.
14. Order delay
Your order may be delayed for the following reasons: – The product you ordered has been canceled and is no longer available: In this case we will contact you immediately to give you all the alternatives. – In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. – In case it is impossible to communicate with you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. that you have entered are not properly updated.
15. Transaction currency
The listed currencies are informative and all transactions are made in Euros (€).
16. Alternative Dispute Resolution
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) which you can see here.
17. Code of Ethics
The operation of the store is governed by the use of the current “Code of Conduct” which you can see here.